Refund and Return Policy
At Elghadi Group, we are committed to ensuring your complete satisfaction with our luxury collections. If you are not entirely satisfied with your purchase, we are here to help.
1. Return Eligibility
- Products must be returned within [Insert Number, e.g., 14] days of delivery.
- Items must be in their original, unused condition, with all tags and original packaging intact.
- Customized or specially ordered furniture and interior design pieces are not eligible for return or exchange unless they arrive damaged or defective.
2. Exchange Policy
- You may exchange an item for a different product of equal or greater value, subject to availability[cite: 70].
- If the new item is of higher value, the price difference must be paid at the time of the exchange.
3. Return Process
To initiate a return or exchange, please follow these steps:
- Contact our concierge team at info@elghadiluxurygroup.com or call +218 91-8801666[cite: 80, 81].
- Provide your order number and the reason for the return.
- Our team will arrange for a professional inspection and collection of the item.
4. Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed via the original method of payment or as store credit, depending on your preference[cite: 63].
- Shipping costs and handling fees for returns may be deducted from your refund unless the item was defective.
5. Damaged or Defective Items
We take great care in delivering our luxury products[cite: 67]. However, if you receive a damaged or defective item, please report it to us within 24 hours of delivery for an immediate replacement or full refund.
Contact Us
Address: An-Nofliyin, Tripoli, Libya[cite: 79].
Email: info@elghadiluxurygroup.com[cite: 80].
Phone: +218 91-8801666[cite: 81].
